The Summit 1770 is committed to treating the privacy of our customers with utmost importance. We will collect, store, use and disclose your Personal Information in accordance with relevant legislation and our Privacy Policy (outlined below). By proceeding with your booking, you confirm that you have read and acknowledge the terms of our Privacy Policy.
Our Privacy Policy includes information about safeguards in place for your Personal Information.
Governing Law
The Agreement is governed by the laws in force in the State of Queensland, Australia.
Queries and Disputes
If a party has a query or dispute in respect of the Agreement or a query or dispute in respect of the payment of monies we ask that they contact Us by:- Email at – stay@thesummit1770.com.au
Privacy Policy
This Privacy Policy is effective from 1 January 2020
- Vehicle details including registrations and vehicle make and model;
- Payment information (such as credit card, PayPal or bank details);
- Financial and transaction details associated with bookings, products and services;
- Special needs or preferences;
- Information concerning previous interactions with The Summit 1770 and business partners;
- Your social media preferences;
- Any preferences you tell us about or other information that you provide.
In addition, The Summit 1770 may collect sensitive information by consent to assist with providing services to cater to special needs.
Please see the Direct Marketing section of this policy for more examples of the kinds of personal information we collect.
Why we collect Personal Information
The primary use for obtaining personal information is to effectively administer records, accounts and financial transactions, to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training, to provide for administration and operations, arrange bookings and accommodation, book tours and other services on a customer’s behalf, to improve services to meet customer preferences, provide opportunity for future sales and marketing and provide other goods, and services in connection with The Summit 1770 business or undertaking. Some personal information obtained is required by law such as properly identifying parties to a contract.
The information obtained provides a means for The Summit 1770 to contact customers, provide tourism information and assist in managing risks associated with staying at a Park including responding to emergencies, responding to public safety threats or where there is a serious threat to health, life or safety. Personal information also assists in understanding the demographics of existing and future customers and providing appropriate facilities to meet customer needs and to offer marketing material to customers to provide information on goods and services offered.
How we collect personal information
Generally, we collect personal information directly from you, such as when you make a booking with us or when you have other dealings with us.
We may collect and update that information over the phone, over the Internet, in person (when you visit us at our Park, when you write to us or if you participate in our marketing campaigns.
We may use and disclose the personal information we collect for the purpose of providing you with tailored marketing communications about our goods and services, or to conduct market research. Typically, we send these communications to your email address or mailing address.
When we disclose personal information
As The Summit 1770 is concerned with maintaining the privacy of personal information, such information will not be disclosed to third parties that are not directly involved or associated with The Summit 1770 business or undertaking unless:
- An emergency exists where disclosure of such information will assist in the response; and
- A law enforcement agency or person duly authorized by law requests the disclosure of such information for bona fide reasons. We may disclose your personal information where we are required or authorized by law to disclose your personal information or for any purposes connected to a fraud, crime prevention or impropriety investigation.
Direct Marketing
Personal information may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed. The Summit 1770 will also provide options for a person to opt out of receiving marketing material.
In addition, The Summit 1770 may use information appropriately and lawfully sourced by a third party for direct marketing purposes if the information is not sensitive information and:
- It is impracticable for The Summit 1770 to seek your consent before that particular use;
- You have not made a request to The Summit 1770 not to receive direct marketing communications;
Protection of personal information
The Summit 1770 takes reasonable steps to ensure the personal information it holds is accurate and up-to-date, and is protected from misuse, interference and loss, and unauthorized access, modification or disclosure. All information stored electronically is protected by unique password and network protection with access limited to key positions held within The Summit 1770. Physical records are kept in secure locations to prevent unauthorized access or disclosure. In addition, once records are no longer of use, personal particulars will be removed to de-identify any such records.
When the opportunity arises, The Summit 1770 will take steps to confirm or update the personal information and contact particulars to ensure currency is maintained as is practicable.
Website cookies and digital services
Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you.
Openness, Access and Correction
The Summit 1770 will provide access to personal information held by us on you, according to our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information. Prior to information being released, precautions will be taken to confirm the person’s identity by reference to information held and other unique information held. If your personal details change, such as your address or phone number, please contact us at stay@thesummit1770.com.au to update your details.
Making a complaint
If you wish to complain about our handling of your personal information, please send a written complaint to the Privacy Officer in the first instance by using the contact details below. We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information. If you are dissatisfied with the outcome of our investigation, you may take your privacy complaint to the Office of the Australian Information Commissioner (OAIC). For information in making a complaint to the OAIC, please visit the OAIC’s website http://www.oaic.gov.au/privacy/privacy-complaints, or phone 1300 363 992.
Contacting The Summit 1770
Any queries relating to this policy, enquiries about the personal information held, requests to update personal information, requests to be excluded from receiving marketing communications or complaints may be directed to The Summit 1770 at stay@thesummit1770.com.au