Terms and conditions.
Deposit Policy & Fees.
A deposit is required to secure each reservation. For all bookings a deposit equal to one nights accommodation cost must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. Deposit payments are to be made by phone to staff at The Summit 1770. If you do not receive a booking confirmation, please email us at stay@thesummit1770.com.au.
Peak Period Payments
Payments are to be Paid in full at time of booking for all peak periods (Christmas Holidays, Easter Holidays, School Holidays)
General Terms
The Summit 1770 does not accept bookings from persons under the age of 18 years of age. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any reservation where this condition is not met.
Risk Warning
Park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the park, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains.
Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition. Such activities and facilities are varied and may include: playground equipment; water parks and water activities; operation of vehicles, plant and equipment; sporting and children’s activities; exercise equipment; interaction with wildlife, waterways, water courses and dams; trips, falls and collisions including interaction with other guests and their property; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting; activities (including camping) with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs.
All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times. By entering the Park, it is accepted that all activities including recreational activities are not free of risk and that park management is not liable for any loss, damage or injury arising from such activities. On entry, it is also agreed that park management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.
Dog Policy
● Companion animals are welcome on our caravan and camping sites, at Management’s discretion.
● Upon arrival at the park, The dog owner must then agree to and sign our Dog Policy Dog Owner Agreement Form.
● Dogs must be supervised at all times and never left unattended, including inside a tent, van, or other accommodation.
● Dogs must be on a leash at all times while not in a van or tent or other accommodation: there are no exceptions.
● For health and safety reasons, dogs are not allowed in any common areas of the park, including camp kitchens, amenities, reception, or any public areas.(Exception Guide\Assistance Dogs)
● Dog owners are 100% responsible for picking up and disposing of their dog’s waste in a sealed ‘doggy do’ plastic bag and disposed of in rubbish bins.
● For health and safety reasons, dogs must not be washed or cleaned anywhere within the park.
● Dog owners are personally responsible, and will be held to be so, for any and all personal injuries and/or property damage or losses in relation to any actions caused by or because of their dog.
● The dog owner must agree that the Park Manager reserves the right to evict any guests whose dog is deemed noisy, disruptive, and aggressive or the subject of a complaint/s from other guests. It is the dog owner’s sole responsibility to control and manage their dog. If in the view of park management this has not happened to an
● acceptable level, the owner and the dog may be evicted from the park immediately.
Guest code of conduct.
We strive to provide a welcoming and safe place for people of all ages and walks of life to camp. The Summit 1770 is a place where our guests can get back to nature and relax.
We ask that all guests limit noise between the hours of 9pm and 6am. At all other times we encourage our guests to be mindful of each other. Should we be called to your campsite after 10pm as a result of undue noise, you may face a $25 call-out fee and eviction from the park.
Visitors must phone the manager at the gate. And should park in the visitors area only.
Should you allow visitors into the park without the permission of management you could be evicted.
Although we are a large park, it is important our guests abide by our speed limit of 10 klm per hour through the main park area and 10klm per hour on the park’s main road. We do not give warnings, if you can’t stick to the speed limit, you can’t stay at our park.
No Party Policy
We do not allow loud music, noisy parties, offensive language or the excessive consumption of alcohol. Management reserves the right to evict any individual or group from the park who is considered to be in contravention of this policy. Evictions will result in forfeiture of all monies paid to The Summit 1770 irrespective of the length of stay.
Cancellation/ Refund/ Booking Policy
Refunds of deposits and fees paid are available from The Summit 1770 in accordance with the cancellation conditions below. All cancellations and/or refund requests must be provided in writing.
PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee will be charged. The 1 Night administrative cancellation fee can be credited to a future booking if returning within 12 months of the initial cancellation.
Peak Season Cancellations
Cancellations providing 30 days+ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.
Off Peak Season Cancellations
Cancellation of Off Peak Season Bookings providing more than 30 Days notice in relation to scheduled arrival date are fully refundable, less a 1Night administration fee.
Cancellations inside 7 Days of the scheduled arrival date will result in forfeiture of all monies paid.
While we do our best to accommodate a preferred site, these are not guaranteed.
Refund Conditions
Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by EFT TRANSFER – (Direct credit) – Direct into the guest bank account. Guests must supply their BSB, ACCT. NO. & Account Name.
PLEASE NOTE: ALL REFUNDS ARE PROCESSED WEEKLY
Subletting of Accommodation
Sites are provided to the booking party for the guest(s) as named on the booking. Accommodation must not be sublet or resold by the booking party for commercial gain without our prior written consent. Genuine group bookings are not affected.
Privacy
The Summit 1770 is committed to treating the privacy of our customers with utmost importance. We will collect, store, use and disclose your Personal Information in accordance with relevant legislation and our Privacy Policy (outlined below). By proceeding with your booking, you confirm that you have read and acknowledge the terms of our Privacy Policy.
Our Privacy Policy includes information about safeguards in place for your Personal Information.
Governing Law
The Agreement is governed by the laws in force in the State of Queensland, Australia.
Queries and Disputes
If a party has a query or dispute in respect of the Agreement or a query or dispute in respect of the payment of monies we ask that they contact Us by:- Email at – stay@thesummit1770.com.au
Privacy Policy
This Privacy Policy is effective from 1 January 2020
● Vehicle details including registrations and vehicle make and model;
● Payment information (such as credit card, PayPal or bank details);
● Financial and transaction details associated with bookings, products and services;
● Special needs or preferences;
● Information concerning previous interactions with The Summit 1770 and business partners;
● Your social media preferences;
● Any preferences you tell us about or other information that you provide.
In addition, The Summit 1770 may collect sensitive information by consent to assist with providing services to cater to special needs.
Please see the Direct Marketing section of this policy for more examples of the kinds of personal information we collect.
Why we collect Personal Information
The primary use for obtaining personal information is to effectively administer records, accounts and financial transactions, to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training, to provide for administration and operations, arrange bookings and accommodation, book tours and other services on a customer’s behalf, to improve services to meet customer preferences, provide opportunity for future sales and marketing and provide other goods, and services in connection with The Summit 1770 business or undertaking. Some personal information obtained is required by law such as properly identifying parties to a contract.
The information obtained provides a means for The Summit 1770 to contact customers, provide tourism information and assist in managing risks associated with staying at a Park including responding to emergencies, responding to public safety threats or where there is a serious threat to health, life or safety. Personal information also assists in understanding the demographics of existing and future customers and providing appropriate facilities to meet customer needs and to offer marketing material to customers to provide information on goods and services offered.
How we collect personal information
Generally, we collect personal information directly from you, such as when you make a booking with us or when you have other dealings with us.
We may collect and update that information over the phone, over the Internet, in person (when you visit us at our Park, when you write to us or if you participate in our marketing campaigns.
We may use and disclose the personal information we collect for the purpose of providing you with tailored marketing communications about our goods and services, or to conduct market research. Typically, we send these communications to your email address or mailing address.
When we disclose personal information
As The Summit 1770 is concerned with maintaining the privacy of personal information, such information will not be disclosed to third parties that are not directly involved or associated with The Summit 1770 business or undertaking unless:
● an emergency exists where disclosure of such information will assist in the response; and
● a law enforcement agency or person duly authorized by law requests the disclosure of such information for bona fide reasons. We may disclose your personal information where we are required or authorized by law to disclose your personal information or for any purposes connected to a fraud, crime prevention or impropriety investigation.
Direct Marketing
Personal information may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed. The Summit 1770 will also provide options for a person to opt out of receiving marketing material.
In addition, The Summit 1770 may use information appropriately and lawfully sourced by a third party for direct marketing purposes if the information is not sensitive information and:
● it is impracticable for The Summit 1770 to seek your consent before that particular use;
● you have not made a request to The Summit 1770 not to receive direct marketing communications;
Protection of personal information
The Summit 1770 takes reasonable steps to ensure the personal information it holds is accurate and up-to-date, and is protected from misuse, interference and loss, and unauthorized access, modification or disclosure. All information stored electronically is protected by unique password and network protection with access limited to key positions held within The Summit 1770. Physical records are kept in secure locations to prevent unauthorized access or disclosure. In addition, once records are no longer of use, personal particulars will be removed to de-identify any such records.
When the opportunity arises, The Summit 1770 will take steps to confirm or update the personal information and contact particulars to ensure currency is maintained as is practicable.
Website cookies and digital services
Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you.
Openness, Access and Correction
The Summit 1770 will provide access to personal information held by us on you, according to our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information. Prior to information being released, precautions will be taken to confirm the person’s identity by reference to information held and other unique information held. If your personal details change, such as your address or phone number, please contact us at stay@thesummit1770.com.au to update your details.
Making a complaint
If you wish to complain about our handling of your personal information, please send a written complaint to the Privacy Officer in the first instance by using the contact details below. We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information. If you are dissatisfied with the outcome of our investigation, you may take your privacy complaint to the Office of the Australian Information Commissioner (OAIC). For information in making a complaint to the OAIC, please visit the OAIC’s website http://www.oaic.gov.au/privacy/privacy-complaints, or phone 1300 363 992.
Contacting The Summit 1770
Any queries relating to this policy, enquiries about the personal information held, requests to update personal information, requests to be excluded from receiving marketing communications or complaints may be directed to The Summit 1770 at stay@thesummit1770.com.au